• Are you inputting your Date of Birth as 6 digits? i.e.: 6th December 1970 will be: 061270. No spaces or punctuation should be used.
• If you have a joint application, the main applicant’s D.O.B is the pin number.
• Your User ID is your 5 digit registration number e.g.: 25999.
• If you have just received your registration letter, you may need to allow up to 2 weeks before you can log in.
If this still does not work call the Housing Needs Team for assistance:
0207 332 1237 / 3452.
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