• Are you inputting your Date of Birth as 6 digits? i.e.: 6th December 1970 will be: 061270.  No spaces or punctuation should be used.

• If you have a joint application, the main applicant’s D.O.B is the pin number.

• Your User ID is your 5 digit registration number e.g.: 25999.

• If you have just received your registration letter, you may need to allow up to 2 weeks before you can log in.

If this still does not work call the Housing Needs Team for assistance:

0207 332 1237 / 3452.

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